Info

PAYMENTS

Our website is currently accepting  PayPal payments.

We are working on setting up a Visa merchants account, but in the mean time, if you wish to buy something and you do not have a PayPal account, you can email us at sales@ranasalam.com stating the item/items you would like to purchase with your shipping address and we will email you back with the balance to pay prior to shipment.

Bank details are as followed:

Account name:
Miss Rana Salam (R Salam)

Account no: 51573128
Sort Code: 40-47-81
Swift number: MIDLGB-22

IBANN: GB31MIDL40478151573128
BIC: MIDLGB2168D

WHOLESALE

Terms & Conditions of Purchase

How To Place a Wholesale Order

Orders may be placed via email

info@ranasalam.com.

Please include the following information:

1. Your business name and email address.

2. Your full name and shipping address.

3. The list of items you wish to purchase

with quantities.

Prices

· Wholesale prices are set at 30% off our retail price. Subject to product minimum quantity order. see bellow

· Shipping prices do not include shipping & customs fees.

· Wholesale prices are for stocking customers* only.

*stocking customers are those who display and sell our products in a retail environment or showroom.

Order Minimums

First order minimum value: $5000

Repeat order minimum value: $3000

Condition of Purchase

We keep small stock of our products in house, however most of our products are made upon an order. All orders are sent to our production studio upon order completion. And therefore the order may not be amended. Orders are produced on a firstin, firstout basis, and therefore, new orders may not be added to after placement.

All sales are final.

· Minimum leadtime: 2-6 weeks, depending on order and the deposit payment date.

Payment Terms & Options

· Once we receive your enquiry we will send you an order form with total cost of items and estimated shiping date.

· Once orders are confirmed you will receive a proforma invoice confirming your order.

· Payment is due when your order is placed.

100% deposit of total order is required to confirm your order and commence order production.

· We accept PayPal, bank transfers or cheques payments.

Paypal
Paypal accepts all major debit & credit cards payments.
products@mishmaoul.com
We will send you a Paypal invoice upon Paypal payment request.
You don’t have to have a PayPal account to pay for the invoice.
Bank Transfers
Payable to: Rana Salam Design
BankMed - Makdessi Branch, Beirut, Lebanon
Bank Swift Code: MEDLLBBX
Account Number: 0240045802600
IBAN: LB03 0022 0000 0000 2400 4580 2600
Cheques
Payable to: Rana Salam Design
Post to: Rana Salam Design
Rana Salam Design, 

Ground Floor

Zoghbi Building, Gemmayzeh

Beirut, Lebanon  

T: +9611 446 216

Shipping Options & Fees
We make every effort to ship your order as soon as possible, but due to the delicate nature of
our products, additional measures are sometimes needed to ensure the safe delivery of items
that are large and fragile.
Shipping fees are paid by the buyer and are determined on case-by-case basis depending
upon the weight of items and location being shipped to.
Please note that buyer will be responsible for customs fees and any taxes.
All orders are shipped via Aramex, FedEx or DHL (who do you have an account with?) and
incur an approx of 10% (TBC) packaging, shipping and handling charge. Most orders are
shipped in 10-15 business days.
All Beirut base orders are shipped free of charge.
Returns, Cancellations & Special Orders
All sales are final.
All damage claims must be made within 48 hours of receipt. While we carefully protect and package our products, should damage occur, please email us mishmaoul@ranasalam.com
image of the damage product and we will send you our CLAIM FORM. Upon approval we will send you a replacement and shipping paperwork to return the damaged product in our replacement container. Please keep in mind that most of the items are handcrafted. Variations & slight imperfections are to be expected and we believe this to be part of the charm & uniqueness of the handcrafted piece.
Shipping charges are NOT REFUNDABLE.
Current Product Collection
To request wholesale catalogue – contact sales@ranasalam.com
Visit www.mishmoual.com to view our current product range and full details.
Samples are available to view in our studio in Beirut or from our London-based representative both per appointment only – contact sales@ranasalam.com to arrange the meeting. Samples are sold in a full price with possibility to claim 30% OFF upon completion wholesale min order.
♥ COPYRIGHT
All products designs & graphics are copyrighted by Rana Salam Design©.
Resale does not transfer copyrights or reprinting rights to buyer. Rana Salam retains all art copyrights.
For more details
If you need assistance or have any questions about your order, we would like to help you! Please do not hesitate and email us at sales@ranasalam.com.